Terms & Conditions
Welcome to Care Bridge Lanka. These terms apply to your use of this website and to care services booked through us. By using the website or booking a service, you agree to these terms. If you do not agree, please do not use the website or our services.
About our services
Care Bridge Lanka arranges and provides non-emergency home and hospital care in Sri Lanka, including elderly care, patient care, disability care, care for children with special needs, dementia and Alzheimer’s care, post-surgery recovery care and respite care. Our caregivers are screened and trained to assist with daily living and basic care tasks.
Medical disclaimer
Our caregivers support, but do not replace, doctors, nurses or other medical professionals. Information on this website is general and is not medical advice. In an emergency, call the national ambulance service on 1990 or go to your nearest hospital immediately; do not wait for a caregiver or reply from us.
Booking and care plans
A booking request on the website is not a confirmed booking. A booking is confirmed only after we speak with you, assess your needs, agree a care plan and rate, and confirm the start date. You agree to give accurate and complete information, including medical conditions, medication, mobility needs and any risks in the home, so we can provide safe care. We may decline or end a service if the information given is inaccurate or if the care needed is beyond what we can safely provide.
Rates and payment
Rates shown on our Pricing page are in Sri Lankan Rupees (LKR) and may change; the rate confirmed in your care plan applies to your booking. Advance payment is required to confirm a booking, and any remaining balance is payable as agreed in your care plan. We will confirm accepted payment methods when you book.
Cancellations and refunds
You may cancel or reschedule a booking by contacting us. If you cancel at least 24 hours before the scheduled start, your advance payment will be refunded or credited. If you cancel with less than 24 hours’ notice, or the caregiver cannot enter the home at the agreed time, the advance payment may be retained to cover the caregiver’s time. If we cancel or cannot provide a caregiver, we will refund payments for care not delivered.
Your responsibilities
- Provide a safe environment for our caregivers and treat them with respect.
- Tell us promptly about any change in health or care needs.
- Do not ask caregivers to perform tasks outside the agreed care plan or beyond their training.
- Do not make private arrangements with our caregivers to avoid our fees. This applies to caregivers introduced through us.
- Keep valuables and medication secured. Caregivers will not accept gifts, loans or access to bank cards or financial accounts.
Caregiver applications
Applying through this website does not guarantee work. We may verify the information, references and documents you provide. Giving false information may lead to rejection or removal.
Use of this website
You agree not to misuse the website, including by trying to gain unauthorized access, submitting false or spam enquiries, or interfering with its operation. All content on this website, including text, images and logos, belongs to Care Bridge Lanka or its licensors and may not be copied or reused without our permission.
Privacy
How we collect and use your personal data is explained in our Privacy Policy.
Limitation of liability
We take care to provide safe and professional services, but to the extent permitted by law, Care Bridge Lanka is not liable for indirect or consequential losses, or for loss or damage that results from inaccurate information supplied to us, events outside our reasonable control, or a failure to follow medical advice. Nothing in these terms limits liability that cannot be limited by law.
Website availability and links
We try to keep the website accurate and available but do not promise it will always be error-free or uninterrupted. Links to third-party sites (such as social media or WhatsApp) are provided for convenience; we are not responsible for their content or practices.
Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.
Changes to these terms
We may update these terms from time to time. The updated version applies from the date shown above, so please check this page periodically.
Contact us
Questions about these terms? Email [email protected] or call +94 70 383 4847 / +94 70 000 0000.